Effective Date: 1 Feb 2026
Website: da-plug.co.za
1. Introduction
DA PLUG (“the Platform”, “we”, “us”, or “our”) is committed to protecting your personal information in accordance with the Protection of Personal Information Act (POPIA) of South Africa.
By using da-plug.co.za, you consent to the collection, processing, storage, and sharing of your personal information as outlined in this Privacy Policy.
If you do not agree with this policy, you must discontinue use of the Platform immediately.
2. Role of DA PLUG
DA PLUG operates as a digital marketplace that connects customers with independent service providers (“Plugs”).
- DA PLUG does not employ or control Plugs
- Each Plug is an independent contractor
- Plugs are responsible for their own compliance with POPIA when handling customer information
- DA PLUG is not liable for misuse of personal information by third-party service providers outside the Platform
3. Information We Collect
3.1 Information You Provide
We may collect:
- Full name
- Email address
- Phone number
- Location or service address
- Booking details
- Payment-related information (processed via secure third-party providers)
- Identity or business information (for Plugs)
- Profile photos and service listings (for Plugs)
3.2 Information Collected Automatically
- IP address
- Device type
- Browser information
- Usage data
- Cookies and tracking data
4. Purpose of Processing
Your information is processed only where lawful and necessary to:
- Create and manage user accounts
- Facilitate bookings between customers and Plugs
- Process payments and refunds
- Verify service providers
- Prevent fraud and abuse
- Provide customer support
- Send booking confirmations and service updates
- Improve platform performance and security
- Comply with legal and regulatory obligations
We process personal information based on:
- Consent
- Contractual necessity
- Legal obligation
- Legitimate business interests
5. Sharing of Personal Information
We may share information:
With Plugs
Customer information necessary to complete a booking (name, contact, service details).
With Customers
Plug profile information required to perform the service.
With Third Parties
- Payment processors
- Hosting and IT providers
- Verification services
- Legal or regulatory authorities when required by law
DA PLUG does not sell personal information.
6. Payment Information
Payments are processed through secure third-party payment providers.
DA PLUG:
- Does not store full card details
- Uses encrypted payment systems
- May hold payments for up to 7 days to ensure service completion and dispute protection
7. Data Security
We implement appropriate technical and organisational safeguards, including:
- Secure servers and encryption
- Access control restrictions
- Monitoring for unauthorized access
However, no online system is completely secure. Users accept the inherent risks of internet-based services.
8. Data Retention
We retain personal information only for as long as necessary to:
- Provide services
- Maintain transaction records
- Resolve disputes
- Prevent fraud
- Comply with legal and tax requirements
We may retain certain records for up to 5 years where required by law or for legitimate business purposes.
9. Your Rights Under POPIA
You have the right to:
- Access your personal information
- Correct or update inaccurate information
- Request deletion (subject to legal obligations)
- Object to processing for marketing purposes
- Withdraw consent at any time
- Lodge a complaint with the Information Regulator of South Africa
Requests can be sent to: [Insert Email]
10. Cookies and Tracking
DA PLUG uses cookies to:
- Improve user experience
- Remember login sessions
- Analyse site performance
You may disable cookies in your browser, but some features may not function properly.
11. Third-Party Links
The Platform may contain links to third-party websites or services.
DA PLUG is not responsible for the privacy practices of external sites.
12. Plug Responsibility (Critical Protection Clause)
Plugs who receive customer information through DA PLUG must:
- Use information only for booking purposes
- Not store, sell, or reuse customer data for marketing without consent
- Comply fully with POPIA
Violation may result in:
- Immediate suspension
- Permanent removal
- Legal action where applicable
13. Limitation of Liability
DA PLUG shall not be liable for:
- Unauthorized access caused by user negligence
- Data misuse by independent Plugs
- Third-party payment provider breaches
- Events beyond our reasonable control
14. Updates to This Policy
We may update this Privacy Policy at any time.
Continued use of the Platform after updates constitutes acceptance of the revised policy.
15. Contact Information
DA PLUG Privacy Officer
Email: [Insert Email]
Website: da-plug.co.za