Effective Date: 1 FEB 2026
Website: da-plug.co.za
1. Overview
DA PLUG is a digital marketplace connecting customers with verified independent service providers (“Plugs”). This policy ensures safe transactions, fair cancellations, and secure handling of payments, while protecting the platform and its users.
All bookings, rentals, or purchases through DA PLUG are subject to this policy. By using the platform, you agree to its terms.
2. Payment Holding & Customer Protection
- All payments are processed through DA PLUG and held securely for up to 7 days after the service or rental begins.
- The holding period ensures that:
- Services are delivered as booked
- Rentals or items are returned in proper condition
- Any disputes are identified and addressed promptly
- Funds are released to Plugs after successful completion and verification, minus applicable platform fees or commissions.
- This 7-day hold is a protective measure and cannot be bypassed by service providers.
3. Cancellations
3.1 By Customers
- Customers may cancel a booking up to 24 hours before the scheduled service for a full refund, excluding platform fees.
- Cancellations made less than 24 hours before the service may receive a partial refund at the discretion of DA PLUG and the Plug.
3.2 By Plugs
- If a Plug cancels a confirmed booking, the customer is entitled to a full refund.
- Repeated cancellations by a Plug may result in suspension or permanent removal from the platform.
4. Refunds
- Refunds are processed via the same payment method used for the booking.
- Refunds are limited to amounts paid through DA PLUG and do not cover additional costs incurred outside the platform.
- The processing time may vary depending on your bank or payment provider.
5. Returns (For Rentals or Physical Items)
- Rental or purchased items must be returned in original condition and by the agreed return date.
- Security deposits are refundable after inspection.
- DA PLUG may withhold part or all of a refund for:
- Damaged or lost items
- Late returns
- Violation of platform rules
6. Dispute Resolution
- Customers must report issues within 7 days of service completion or item return.
- DA PLUG may investigate and mediate disputes between customers and Plugs.
- Verified issues may result in partial or full refunds, in line with this policy.
7. Limitation of Liability
- DA PLUG is a platform facilitator only. We do not provide services directly.
- DA PLUG is not liable for the quality, timing, or performance of services provided by independent Plugs.
- Refunds are limited to payments made through the platform.